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Financial Policy

Effective January 2013

Financial Policy PDF Form


  • It is our pleasure to process each insurance claim through our billing department; however, it is your responsibility to verify coverage prior to your appointment. Not all insurance plans cover all pediatric services. The fact that an insurance plan may not pay for a particular service does not mean that your child should not receive it.   In the event your child’s insurance plan determines a service to be “not covered,” you will be responsible for the complete charge. If you have not provided accurate information within 5 business day of the appointment, the full amount will be your responsibility.  To facilitate a claim, a copy of your driver’s license and insurance card will be required.   

  • Kindly know that your insurance plan may include a deductible of either per child or per family, typically at the beginning of each calendar year.  You are required to pay the estimated deductible at the time medical services are rendered.

  • Co-payment is due at the time of service.  If your co-payment is not paid at the time of service, a $25 billing fee will be charged to your account.

  • Self-pay patients:  A routine examination is $250 not including immunization(s) or test(s) required.  A sick examination is $125.  Payment on the day of the examination is expected.

  • If your insurance company does not have a contract with Dr. Franzia, you are considered to be with Dr. Franzia as an out-of-network provider.  You will be responsible for the out-of-network balance owed to Dr. Franzia.

  • CANCELLATION POLICY:  An appointment may be cancelled up to 4 hours prior to the scheduled time.

  • NO SHOW POLICY:  If a scheduled appointment results in a “No Show,” a fee of $50/patient will be charged to your account.

  • If your child arrives at Dr. Franzia’s office without a scheduled appointment, your insurance company will be charged a $25/walk-in emergency visit.

  • Saturday appointments:  A charge of $50/patient for each scheduled Saturday appointment will be billed to your insurance company.  Most insurance companies have allowed for this charge of service due to the lack of pediatric offices hours available on Saturdays.

  • Paging Dr. Franzia’s Pediatric Practice:  A charge of $35/call/child will be billed to your insurance company.  Most insurance companies have allowed for this charge due to medical/legal responsibility and documentation.

  • Due to strict medical malpractice laws, anytime a prescription is called in for your child during office hours, your insurance company will be charged $35/call/child for the medical documentation.

  • Divorced/separated parents: Due to the complexity of these situations our policy regarding payment on your account is the responsibility of the custodial parent.  If you have a settlement that states you split medical bills, it will be your responsibility to work that out with your former spouse.

  • Outstanding Balances:  Once an insurance claim is processed, you will receive a statement.  If a balance on your statement is due, it would be appreciated if the payment was made within 30 days. Failure to pay the balance in full within the 30 days of the statement”s date, will result in a late charge of 1.5%.  Late charges will accrue monthly until the remaining balance is paid.   If you are experiencing financial hardship, please contact our billing office at (224) 365.4197 to make payment arrangements. Accounts with a balance that have not made a payment for 6 months will be sent to a collection agency.

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